Shipping policy
Last updated: July 2026
This Shipping Policy applies to orders placed on www.purepedal.uk.
Pure Pedal is operated by IMREN LIMITED, a company registered in Hong Kong. Pure Pedal serves UK customers through our online store and UK fulfilment support.
1. Shipping Destination
Pure Pedal currently sells and ships to the United Kingdom only.
Our standard online delivery service mainly covers UK mainland addresses. Some remote areas may require confirmation before an order can be accepted.
2. Ship-From Location
For in-stock electric bikes sold on www.purepedal.uk, orders are normally fulfilled from our UK fulfilment warehouse / logistics partner in Rugby, United Kingdom.
UK Fulfilment Warehouse / Ship-From Address:
Unit C1, Swift Point
Swift Valley Industrial Estate
Rugby, CV21 1QH
United Kingdom
Phone: +44 20 4568 9686
This warehouse is used for order fulfilment and authorised returns only. It is not a walk-in retail store or customer service office. Customers should contact Pure Pedal Customer Support before sending any item to this address.
Our registered business address is in Hong Kong, but this is not a customer return address and is not a walk-in customer service office.
If any product is a pre-order, backorder, special order, replacement part, or shipped from outside the UK, this will be clearly stated on the relevant product page before purchase.
3. Order Processing Time
Orders are normally processed within 1–3 business days after payment confirmation.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed during weekends or public holidays will be processed on the next business day.
For large items such as electric bicycles, our team or courier may contact you before dispatch to confirm your delivery address, phone number, and delivery availability.
4. Estimated Delivery Time and Shipping Cost
The delivery information below applies to one electric bike.
Order processing time is normally 1–3 business days after payment confirmation.
| Delivery Area | Estimated Transit Time After Dispatch | Shipping Cost for One E-bike |
|---|---|---|
| UK Mainland Standard Area | Usually 2–4 business days | Free / included in the product price for our current e-bike, where shown at checkout |
| London Congestion Area | Usually 2–4 business days | Free / included in the product price for our current e-bike, where shown at checkout |
| England and Wales Other Mainland Areas | Usually 2–3 business days | £110 |
| Isle of Wight | Usually 3–5 business days | £121 |
| Central Belt of Scotland | Usually 2–3 business days | £123 |
| Scottish Highlands | Usually 2–3 business days | £145 |
| Northern Ireland | Usually 3–5 business days | £224 |
| Scottish Islands, Isle of Man, Channel Islands, Isle of Scilly and other offshore areas | Not available through standard online checkout | Confirmed before payment |
| Republic of Ireland | Not available | We currently do not ship to the Republic of Ireland |
The shipping cost shown above must match the shipping amount displayed at checkout.
If your address is outside our standard free delivery area, any additional delivery cost will be clearly shown at checkout or confirmed before payment.
We will not add extra shipping fees after checkout without your prior agreement. If your address is outside our supported delivery area and we cannot fulfil the order, we will contact you and provide a full refund.
Delivery Area Guide
UK Mainland Standard Area
Most standard UK mainland postcodes, including:
AL, B, BA, BB, BD, BH, BL, BN, BR, CB, CH, CM, CR, CT, CV, CW, DA, DE, DN, DT, DY, EN, FY, GL, GU, HA, HD, HG, HP, HU, HX, IG, KT, L, LA1–4, LE, LN, LS, LU, M, ME, MK, NG, NN, OL, OX, PE, PO1–24, PR, RG, RH, RM, S, SG, SK, SL, SM, SN, SO, SP, SS, ST, TF, TN, TW, UB, WA, WD, WF, WN, WR, WS, WV, YO.
London Congestion Area
E, EC, N, NW, SE, SW, W, WC.
Isle of Wight
PO30–PO41.
Central Belt of Scotland
DD, DG, EH, FK1–18, G, KA1–26, KA30, KY, ML, PA1–19, PH1–14, TD.
Scottish Highlands
AB, FK19–21, IV1–39, KA29, KW1–14, PA21–27, PA29–38, PH15–41, PH49.
Northern Ireland
BT.
Scottish Islands and Other Offshore Areas
HS1–9, KW15–17, IV40–56, PA20, PA28, PH42–44, ZE1–3, KA27–28, PA41–80, JE, GY, TR21–25 and other offshore or restricted areas.
5. Shipping Cost
Free delivery is available to eligible UK mainland postcodes for the current electric bike.
Additional delivery charges apply to certain regions and will be shown at checkout before payment.
The delivery charge displayed at checkout is based on the customer’s delivery postcode and must be reviewed before the order is confirmed.
There are no hidden delivery charges added after payment without the customer’s prior agreement.
Reporting delivery damage within 48 hours helps us investigate courier claims quickly, but this timeframe does not limit your statutory rights.
6. VAT, Taxes and Import Duties
All prices displayed on www.purepedal.uk are inclusive of VAT where applicable.
The final total amount payable, including any applicable VAT, taxes, shipping charges or additional fees, will be clearly displayed at checkout before payment.
For UK orders fulfilled from our UK warehouse, customers will not be asked to pay separate import duties at delivery.
There are no hidden import duty charges for UK-fulfilled orders.
If any product is ever shipped from outside the UK, this will be clearly stated on the relevant product page before purchase, together with any applicable duty, tax or import responsibility.
7. Ordering Tracking
After your order has been dispatched, tracking information will be provided by email where available.
Tracking updates may take 24–48 hours to appear after the courier has collected the parcel.
For large items or pallet deliveries, tracking may be provided directly by the courier or arranged through delivery appointment confirmation.
8. Delivery Requirements for Electric Bikes
Electric bikes are large and heavy items. Please make sure your delivery address is accurate and accessible for courier delivery.
Customers are responsible for providing:
- A correct shipping address
- A valid phone number
- Available contact details for delivery arrangement
If delivery fails because of an incorrect address, missed delivery appointment, refusal of delivery, or unreachable contact number, additional delivery or return costs may apply.
9. Damaged or Missing Items
Please inspect your package carefully when it arrives.
If your item is damaged during delivery, please contact us within 48 hours of receiving the order.
Reporting delivery damage within 48 hours helps us investigate courier claims quickly, but this timeframe does not limit your statutory rights.
Please provide:
- Your order number
- Photos of the outer packaging
- Photos of the damaged item
- A short description of the issue
Please do not dispose of the packaging before contacting us, as the courier may require photos or inspection evidence.
If the damage is confirmed as a shipping or product issue, Pure Pedal will provide a suitable solution, such as replacement parts, repair support, exchange, return, or refund, depending on the situation.
10. Pre-Order or Backorder Items
If a product is marked as pre-order or backorder, the estimated dispatch time will be shown on the product page before purchase or confirmed by customer support before payment.
If an order contains a pre-order or backorder item, the order may be dispatched once the item becomes available.
Customers may contact us to cancel a pre-order or backorder before dispatch.
11. Contact Us
If you have any questions about shipping, delivery areas, duties, taxes, or tracking, please contact us before placing your order.
Customer Support Email: support@purepedal.uk
Phone: +44 20 4568 9686
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM UK Time
Website: www.purepedal.uk