Contact information

Pure Pedal is operated as an online retail store for electric bikes and related products.

For order enquiries, product questions, returns, refunds, warranty claims or after-sales support, please contact Pure Pedal Customer Support first.

Customer Support Email:
support@purepedal.uk

Phone:
+44 20 4568 9686

Customer Service Hours:
Monday – Friday, 9:00 AM – 5:00 PM UK Time

Website:
www.purepedal.uk

Business Information

Legal Company Name:
IMREN LIMITED

Trading Name:
Pure Pedal

Registered Business Address:
UNIT 3, 6/F, KAM HON INDUSTRIAL BUILDING
8 WANG KWUN ROAD
KOWLOON BAY
HONG KONG

UK Return Address / Warehouse Address

Unit C1, Swift Point
Swift Valley Industrial Estate
Rugby, CV21 1QH
United Kingdom

Important Note:

The UK warehouse is used for order fulfilment, storage and authorised return handling only. It is not a customer service office or walk-in retail store.

Please contact Pure Pedal Customer Support before returning an item so that we can provide the correct return instructions and warehouse details. Returns sent without prior contact may experience processing delays. This does not affect your statutory rights.