Warranty & Repairs

At Pure Pedal, we want you to feel confident riding and using your IMREN electric bike or battery.
Our warranty and repair policy is designed to be clear, fair and easy to understand.

If you ever need help, our support team is here to guide you through the process.

Warranty Coverage

Electric Bikes

IMREN electric bikes sold by Pure Pedal come with a limited manufacturer’s warranty, starting from the date of delivery.

What’s covered:

  • Frame defects caused by manufacturing issues

  • Motor and controller faults under normal use

  • Electrical components that fail due to workmanship issues

Warranty period:

  • Frame: up to 12 months

  • Motor & electrical system: up to 12 months

Batteries

IMREN lithium batteries are covered by a limited battery warranty.

What’s covered:

  • Manufacturing defects

  • Abnormal performance loss under normal use

  • Faults not caused by misuse or external damage

Warranty period:

  • Batteries: up to 6–12 months, depending on the model

Battery performance naturally decreases over time. Gradual capacity loss is considered normal and is not classified as a defect.

What Is Not Covered

To keep things transparent, the warranty does not cover:

  • Normal wear and tear

  • Damage caused by accidents, water immersion, or improper storage

  • Unauthorised modifications or repairs

  • Incorrect charging, use of non-approved chargers, or misuse

  • Cosmetic damage that does not affect performance

Repairs & Support

If your product develops a fault outside the warranty period, we’re still happy to help.

We can:

  • Diagnose common issues

  • Recommend repair solutions

  • Supply replacement parts where available

  • Advise whether professional servicing is required

Repair costs and shipping fees may apply depending on the issue.

How to Make a Warranty Claim

If you believe your product is covered under warranty, please contact us with:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the problem

Our team will review your request and guide you through the next steps.

Contact Us

If you’re unsure whether your issue is covered, just reach out — we’re happy to help.

📧 Email: support@purepedal.uk
📄 Or visit our Contact Us page for more options.

This warranty policy does not affect your statutory rights under UK consumer law.